VMware Hiring Technical Support Engineer
| Eligibility Criteria | |
|---|---|
| Job Role | Technical Support Engineer level 1 |
| Education | Any Graduate |
| Branch | Any Branch |
| Batch | Any Batch |
| CTC/Salary | Not Disclosed |
| Experience | Fresher's/ Experienced |
| Location | Bangalore, India |
| Join us On Telegram | Click Here |
To be successful in this role, you will:
- Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
- Develop your technical skills in the areas of: access and identify management, networking, SaaS infrastructure and, mobile, Windows and macOS device management.
- Resolve complex queries while providing world class support to our customers.
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
Responsibilities:
- Candidates have to first steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
- Once achieved, you will support global customers issues, with the support of tenured engineers, through troubleshooting, research, and lab reproduction.
- As your skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers build cases to shape product development, based on how customers are using the VMware Suite.
- Candidates have to Focus on an area of technical specialization and attend technical trainings.
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